Returns & Exchanges

Returns & exchanges with us are easy & free! We are happy to refund or exchange your products based on the below criteria.

How does our return work?

Returns & exchanges with us are easy & free! We are happy to refund or exchange your products based on the below criteria.


Examine the product before signing its delivery note. If the item is damaged or not as described then you may hand it back to the delivery agent for return or exchange


Contact us on +25433671115 or support@qabete.com after which will send a delivery agent to your doorstep to initiate the return or exchange


Place the item in its original packaging, including any accessories, tags, labels or freebies and give it back to the delivery agent.


Once we receive your returned item, we will inspect it and process your refund via mpesa or bank transfer. Refunds take 72 hours after initiation.


No worries, no hustle, your money is safe until you’re happy.

Return Conditions

  • 48h Period
  • We give a 48-hour grace period within which the customer can return or exchange a product in case it is faulty or not as described. Foods, Beverages & Household Supplies do not qualify for the returns.
  • After 48 hours
  • After the 48-hour grace period, QABETE facilitates communication between the buyer and the respective seller for further assistance.
  • Return Availability
  • Returns & exchanges can only happen if the product in question: – Does not meet the description stated by the seller on QABETE.COM. – Is faulty, damaged or not in working condition.
  • Preparing Item for Return
  • For a successful return & refund or exchage to occur, the product must be in the same condition they were delivered in. Place the item in its original packaging, including any accessories, manuals, tags or freebies it may have come with.

Frequently Asked Questions

Can I return product immediately on delivery?

You can return the product for a refund or an exchange immediately on receiving your original order. You can ONLY return the product if the product is a wrong product or damaged one. You cannot cancel the product if you change your mind. DO NOT SIGN the delivery note if you are unsatisfied with your product.

How long is the warranty?

In case a product does not have warranty i.e. accessories, QABETE gives you a 24 hour Return Policy incase the item is faulty. You can not return an item if you change your mind or do not like the product.

How to return the product?

Kindly contact our Customer Care 0202671115 for assistance. You can also contact us via email at support@qabete.com

What are the required conditions to return an item?

-Product must remain sealed, except if the product is defective or damaged.
-Product is still in its original packaging.
-Product is in its original condition and unused.
-Product is not damaged.
-Product label is still attached.
-Product is complete.
The products in your possession are your responsibility until they are picked up by our rider. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!

How and when will I receive the money I paid?

Once your return request is done, QABETE Customer Care will contact you to arrange retrieval of the product. Once the product is retrieved, we will proceed to the examination.
-In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.
-If examination is conclusive and conditions are respected, we will proceed to refund or an exchange will be done within a maximum of 2 business days post product retrieval.

Does all the products qualify for the returns?

Yes, except Food, Beverages & Household Supplies

Customer Care

Call +254 202 671 115 WhatsApp +254733671115 support@qabete.com Mon – Fri: 8 am – 6 pm Sat – Sun: 9 am – 5 pm

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