Returns & Exchanges
How does our return work?
WE MAKE RETURNS & EXCHANGES EASY FOR YOU
- 48h Period
- We give a 48-hour grace period within which the customer can return or exchange a product in case it is faulty or not as described. Foods, Beverages & Household Supplies do not qualify for the returns.
- After 48 hours
- After the 48-hour grace period, QABETE facilitates communication between the buyer and the respective seller for further assistance.
- Return Availability
- Returns & exchanges can only happen if the product in question: – Does not meet the description stated by the seller on QABETE.COM. – Is faulty, damaged or not in working condition.
- Preparing Item for Return
- For a successful return & refund or exchage to occur, the product must be in the same condition they were delivered in. Place the item in its original packaging, including any accessories, manuals, tags or freebies it may have come with.
Frequently Asked Questions
Can I return product immediately on delivery?
How long is the warranty?
How to return the product?
What are the required conditions to return an item?
-Product is still in its original packaging.
-Product is in its original condition and unused.
-Product is not damaged.
-Product label is still attached.
-Product is complete.
The products in your possession are your responsibility until they are picked up by our rider. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!
How and when will I receive the money I paid?
-In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.
-If examination is conclusive and conditions are respected, we will proceed to refund or an exchange will be done within a maximum of 2 business days post product retrieval.