*Cut-off time for same day delivery is 16h00 (4pm). Orders placed after cut-off time, Sunday’s and Public Holiday’s will be delivered the following day.
When we say Same Day Delivery, we mean it.
Shopping with QABETE means safe & timely delivery
We have partnered with Kenya’s best logistics specialists to ensure secure transportation of your products to your stated located and within the delivery window selected. With QABETE’s 48 hour return policy, you can gain access to our free returns service. Simply contact our customer care team to report any faulty or damaged products, and we will organize for an immediate free return and 100% refund via mobile money.
OUR DELIVERY PARTNERS
Delivery Info
- DELIVERY TIMES
- When ordering with us you can choose your product to be delivered the same day or any of the following 5 days. There are two delivery timeslots: 11 AM – 3 PM or 3 PM-7 PM. Please note that orders placed after 4 PM will be processed the following day.
- TRACKING NUMBER
- Once your order is placed, QABETE.COM will send you an Order Number via email & SMS. You may use this LINK Order Number to track the progress of your order delivery using our Track & Trace feature.
- RECIEVING AN ORDER
- When receiving your item(s) from the delivery driver, kindly ensure to thoroughly check its condition and whether it is exactly what you ordered. QABETE.COM however has a 48 hour Return Policy, meaning you may reach out to the Sky.Garden Customer Care Team any time within the 48 hours since your placed your order, for them to organise for the return of your item.
Delivery Pricing
NAIROBI DELIVERY
- Normal deliveries are charged at 250 Kshs
- Large items are charged at 1,000 Kshs
OUT OF TOWN DELIVERY
- Normal deliveries are charged at 350 Kshs
- Large items are charged at 2,000 Kshs
Customer Care
Call +254 202 671 115
WhatsApp +254733671115
support@qabete.com
Mon – Fri: 8 am – 6 pm
Sat – Sun: 9 am – 5 pm
